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Exchange 2013 - some users can't use ActiveSync [solved, AD permissions/groups] Recently, I was at a customer reporting issues with several users not being able to synchronize their mobile devices using ActiveSync.  The customer was running Exchange 2013 CU16 and used various mobile devices, e.g. iPhones as well as Android phones and tablets. So, I dig down  Solution: When a mail box is moved from exchange 2007 to exchange 2013, Exchange Server inheritable permissions needs to be added in order for Active Sync to function. Open Active Directory Users and Computers On the menu at the top of the console, click View > Advanced Features. Locate and right-click the mailbox account in the console, and then click Properties. Click the Security tab. Click Advanced. Make sure that the check box for "Include inheritable permissions from this object's parent" is selected. If the user is a member of certain protected groups such as Domain Administrators, it is normal for this